With many energy suppliers and sources of support closed over the Christmas and New Year periods, it’s important that we get our ducks in a row early enough to make sure that we don’t go off supply. With approximately 300,000 prepayment customers in Scotland, it is important for us to understand how this type of …
Prepayment Meters this Christmas: Staying On Supply & Getting the Support You Need Read More »
There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason(s) for delay supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you should have received them within this period. This year, it …
The way we interact with retailers and other traders has changed considerably over the course of the last few years. With many of us turning to online shopping out of necessity during the pandemic, and continuing to do so now, many high street retailers have reduced the number of physical stores they have as a …
Christmas Shopping Online: Avoiding Payment Pitfalls and Knowing Our Rights Read More »
When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …
Growing up, Halloween was always a well-thought-out occasion for us, with myself and my two younger siblings taking time to describe what we wanted to dress up as, and my mum and aunt making or purchasing items to make our vision a reality. From the time I dressed up as Dracula, with a bin bag …
Halloween 2022 – Avoiding a Safety Horror Story this Halloween Read More »
The UK Government has announced details on how households will receive £400 to help with rising energy bills this autumn. There will be a discount of £66 applied to bills in October and November, and £67 a month from December to March 2023. All households are eligible for the full £400, regardless of income. How the …
We all like to feel like we are getting value-for-money on anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …
Counterfeit Goods: Impacts on Consumers and the Economy Read More »
It sounds like something known as an ‘erroneous transfer’ has taken place. These types of transfer happen when an energy customer is switched over from one energy supplier to another, sometimes by accident without their permission to do so. Erroneous transfers can happen for several reasons, include mismatches of meter and property location information; clerical …
According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …
Amazon Prime Day 2022: Protection on Purchases – Know Your Rights Read More »
When hold luggage is lost, damaged, or delayed, you are entitled to make a claim against the airline responsible. If your journey consisted of travelling with two or more airlines it will usually be the last airline you travelled with that you take your claim to, however you could make a claim to any of …
