With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds. If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised …
Missguided – Online Retailer Administration: Your Rights Read More »
When contracting with a trader to provide a service, the agreements on a final price can differ. Some tradesmen may offer an estimate at the beginning of the job, whilst others may have agreed a set price with you based on the specifications the work. Quotes vs Estimates A set price is often referred to …
With news of flights being delayed and cancelled by airlines, it is important that we understand our rights in relation to refunds and compensation; the assistance that airlines should provide to delayed passengers; and how we can go about claiming it. With claims of staff shortages, air traffic control restrictions, runway works, and airport handling …
Delayed and Cancelled Flights – Your Rights Explained Read More »
When you hire a trader to carry out work on your property, the Consumer Rights Act 2015 states that the trader should carry out that work using ‘reasonable care and skill’. That is a job that is completed to the level of care and skill expected of a competent trader within their profession. If you believe the level …
When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. For a used vehicle, this means it should be in the condition expected of a car of its age and the price you paid, including it having all relevant documents such as …
Everyone is seeing the cost of household bills and shopping increase. Whilst some are preparing to weather the storm, for many, the choice between heating and eating is becoming a stark reality. There are things we can do to reduce our outgoings and help stretch our money that little bit further. As part of Advice …
Making the Most of our Money as Consumers – #simplifyspending Read More »
With all the recent news about energy increases, price hikes, and everything else that is going on in the world, it’s easy to get bogged down and confused by the jargon being used. When it comes to how we spend our money, being in the know and understanding where it is going is more important …
Energy Bills – Demystifying the Jargon & Sources of Support Read More »
Scams have an impact on Scottish consumers every day, often costing thousands of pounds. Anyone can be targeted by a scammer, with attempts to defraud us of our personal information or money becoming increasingly convincing. Certain demographics are more vulnerable to scams than others. The more vulnerable members of our society are preferred targets of …
consumeradvice.scot Support #ShutOutScammers Campaign Read More »
A new scam has come to light targeting customers of Lloyds Bank. If the scammers are successful, your bank account could be completely emptied. The scam is conducted through fake text messages. These are made to resemble official communications that inform the customer of a new device being paired to their account along with a …
Lloyds Banking Scam Text Messages – What You Need To Know Read More »
An announcement from the UK Government on March 10th, 2021 outlined plans to implement legislation which will make appliances like fridges, washing machines, and televisions cheaper to run and longer lasting. UK consumers will soon find that their home appliances have a longer lifespan and greater cost-effectiveness, following the announcement of new energy efficiency legislation …
